Customer Data Privacy Policy

Last updated: July 2026

Pravelo ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under applicable data protection law, including the EU General Data Protection Regulation (GDPR).

1. Who We Are. Pravelo, located at Calle de Clara del Rey 33, Madrid, Spain, 28002, is the data controller for information collected through this website. Contact us at hello@inscius.ai for any privacy-related requests.

2. Information We Collect. We collect information you provide directly, such as your name, email address, shipping address, and phone number when you place an order or contact us. We also automatically collect technical information like IP address, browser type, and browsing behavior through cookies and similar technologies, as permitted by our site's cookie settings.

3. How We Use Your Information. We use your data to process and fulfill orders, communicate with you about your purchase, provide customer support, improve our website and product offerings, and, where you've consented, send marketing communications.

4. Payment Information. Payments are processed by Stripe. We do not collect or store your full card details; Stripe processes this information directly under its own privacy and security policies.

5. Order Fulfillment and Third Parties. To fulfill your order, we share necessary information (such as your name and shipping address) with our fulfillment partner, Zendrop, and relevant shipping carriers. We also use Wix as our website and e-commerce platform provider, which processes data on our behalf to operate the store.

6. Cookies. Our site uses cookies to operate core features, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings or any cookie consent banner presented on our site.

7. Data Retention. We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

8. Your Rights. If you are located in the EU/EEA, you have the right to access, correct, delete, or restrict processing of your personal data, and to data portability and objection, under GDPR. To exercise these rights, contact us at hello@inscius.ai. If you are located elsewhere, you may have similar rights under your local law.

9. Data Security. We use reasonable technical and organizational measures to protect your data, relying in part on the security infrastructure provided by Wix and Stripe.

10. International Transfers. As we use international service providers (Wix, Stripe, Zendrop), your data may be processed in countries outside your own, including the United States. We rely on these providers' compliance frameworks (such as standard contractual clauses) for such transfers.

11. Changes to This Policy. We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Us. Questions about this policy can be sent to hello@inscius.ai.